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Technical assistance

If you need help using the portal or you want to report an error, use the form in the tab “Your remarks” that you can find on the home page and on the right side of the right side of the subpages.

You may also write to us to the address:

Email assistance is available all week (assistance at weekends is irregular, we ask for your patience).

 Telephone assistance is a so available, no.: (+48) 519 788 866.

Hotline open from Mon. to Fr. from 9 am to 5 pm.

When informing us about improper operation of the service or a failure, describe in detail, if it is possible, the circumstances in which the error occurred and which Internet browser you were using (e.g. Internet Explorer, Firefox, Chrome, Opera, or Safari). Do not forget to give your email address.

Prior to reporting an error, we recommend to familiarise with the frequently asked questions and frequently occurring problems.

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